Shipping Policy

Effective Date: 7/17/25

Thank you for choosing Master Flame. This Shipping Policy explains how we handle order processing and delivery. By placing an order, you agree to the terms below.

1. Shipping Destinations

We currently ship to select locations as shown at checkout. Some areas may not be available for delivery due to carrier or operational restrictions.

2. Processing & Delivery Times

• Processing: Orders are typically processed within the timeframe listed at checkout.

• Delivery: Shipping times vary depending on your location and selected shipping method. Once your order leaves our facility, delivery is in the hands of the carrier.

3. Shipping Methods & Costs

Available shipping options and costs will be displayed during checkout. Prices are based on location, method, and order size/weight.

4. Tracking Your Order

You’ll receive tracking information once your order has shipped. Tracking updates depend on the carrier and may vary by location.

5. Order Issues

If your order is delayed, lost, or arrives damaged, please contact our customer support team right away so we can help resolve the issue.

6. Limitations

We are not responsible for delays caused by events outside our control (such as severe weather or carrier disruptions).

7. Policy Updates

We may update this Shipping Policy at any time. Updates will take effect once posted on our site.

If you have questions about shipping, please reach out to our customer support team.